Refund policy

Last Updated: August 2026

Thank you for shopping with Saipal Fine Wear. We are committed to providing high-quality footwear and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please read our Return & Refund Policy carefully.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Business Information

Business Name: Saipal Fine Wear

Legal Name: Saipal

Business Type: Proprietorship

GSTIN: 24ORNPS0814L1Z4

Registered Address:

5-6, Saipal Enterprises
Surat Road
Surat, Gujarat – 395003
India

Customer Support: +91 7015701211

2. Return Eligibility

Customers may request a return within 7 days from the date of delivery.

To qualify for a return:

  • The product must be unused, unworn, and in its original condition.
  • All original tags, labels, packaging, accessories, and invoices must be included.
  • The product must not show signs of wear, damage, washing, or alteration.
  • The return request must be submitted within the eligible return period.

Products that do not meet these requirements may not qualify for a return.

3. Eligible Return Reasons

Returns may be accepted if:

  • A wrong product was delivered.
  • The product is damaged during delivery.
  • The product has a manufacturing defect.
  • The incorrect size was shipped by our team.
  • The delivered product is different from the product ordered.

4. Non-Returnable Items

Returns will not be accepted for:

  • Used or worn products.
  • Products without original tags or packaging.
  • Products damaged after delivery due to customer misuse.
  • Products returned after the return period has expired.
  • Clearance sale, final sale, or promotional sale items unless damaged or defective.

5. Return Process

To request a return:

  1. Contact our customer support within 7 days of delivery.
  2. Share your Order ID and the reason for the return.
  3. Provide clear photographs if the item is damaged, defective, or incorrect.
  4. Wait for return approval from our support team.
  5. Once approved, follow the return instructions provided.
  6. After the returned item is received, it will undergo a quality inspection.

Returns that fail the inspection may be rejected.

6. Refund Policy

After the returned product is received and successfully inspected, your refund will be processed.

Refunds will be issued only after the returned product passes our quality inspection.

Approved refunds will be credited to the original payment method used during checkout.

Depending on your bank or payment provider, refunds may take 5–10 business days to reflect in your account after processing.

7. Exchange Policy

We offer exchanges only in the following situations:

  • Wrong product delivered.
  • Damaged product received.
  • Manufacturing defect.
  • Incorrect size shipped by our team.

Exchanges are subject to product availability.

If the requested item is unavailable, a refund may be issued according to this policy.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Please provide:

  • Order Number
  • Photos of the product
  • Photos of the package
  • Photos of the shipping label (if applicable)

This helps us verify your claim and process it quickly.

9. Order Cancellation

Orders may be cancelled only before they are packed or dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

10. Return Shipping

If the return is due to:

  • Wrong product delivered
  • Manufacturing defect
  • Damaged item
  • Incorrect item shipped

the return shipping charges will be borne by Saipal Fine Wear.

For other approved returns, return shipping charges may be the customer's responsibility.

11. Refund Exceptions

Refunds may not be approved if:

  • The product has been used or worn.
  • The item is returned without original packaging or tags.
  • The product is intentionally damaged after delivery.
  • The return request is submitted after the eligible return period.
  • The returned item does not pass our quality inspection.

12. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

Saipal Fine Wear

Legal Name: Saipal

GSTIN: 24ORNPS0814L1Z4

Registered Address:

5-6, Saipal Enterprises
Surat Road
Surat, Gujarat – 395003
India

Phone: +91 7015701211

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)

  • By placing an order with Saipal Fine Wear, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.