Shipping policy

Last Updated: August 2026

Thank you for shopping with Saipal Fine Wear. We are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order, you agree to the terms outlined below.

1. Business Information

Business Name: Saipal Fine Wear

Legal Name: Saipal

Business Type: Proprietorship

GSTIN: 24ORNPS0814L1Z4

Registered Address:

5-6, Saipal Enterprises
Surat Road
Surat, Gujarat – 395003
India

Customer Support: +91 7015701211

2. Order Processing

  • Orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During festivals, promotional sales, or periods of high order volume, processing times may be extended.

3. Shipping Time

Estimated delivery timelines are:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 4–7 Business Days
  • Remote Areas: 5–10 Business Days

Delivery timelines are estimates and may vary depending on your location and courier partner.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

Free shipping may be available on selected products, promotional offers, or minimum order values announced on our website.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation along with a tracking number (where available) to monitor your shipment.

6. Delivery

Orders will be delivered to the shipping address provided during checkout.

Customers are responsible for ensuring that the shipping address and contact details are accurate and complete.

Saipal Fine Wear shall not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Delivery Delays

Although we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Courier partner delays
  • High order volumes
  • Transportation disruptions

We appreciate your patience in such situations.

8. Failed Delivery Attempts

If a delivery cannot be completed due to customer unavailability, incorrect address, or refusal to accept the package, the shipment may be returned to us.

Additional shipping charges may apply for re-shipping the order.

9. Damaged or Missing Shipments

If your package is damaged or any item is missing upon delivery, please contact us within 48 hours of receiving the shipment.

To help us resolve the issue quickly, please provide:

  • Order Number
  • Photos of the package
  • Photos of the product
  • Photos of the shipping label (if applicable)

10. Order Cancellation

Orders may only be cancelled before they are packed or dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

Please refer to our Return & Refund Policy for information regarding returns after delivery.

11. Incorrect Shipping Information

Customers are solely responsible for providing accurate shipping details.

If an incorrect address or contact number results in a failed delivery, Saipal Fine Wear shall not be responsible for any resulting delays or additional shipping charges.

12. Service Availability

Currently, we ship across most serviceable locations within India.

Delivery availability depends on the service coverage of our courier partners.

13. Contact Information

For any shipping-related questions or assistance, please contact us:

Saipal Fine Wear

Legal Name: Saipal

GSTIN: 24ORNPS0814L1Z4

Registered Address:

5-6, Saipal Enterprises
Surat Road
Surat, Gujarat – 395003
India

Phone: +91 7015701211

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)

  • By placing an order with Saipal Fine Wear, you acknowledge that you have read, understood, and agreed to this Shipping Policy.